Don’t miss my guest appearance with Mark Young on the CPG Insiders podcast where we talk about what you should know before meeting with a retail buyer. Click here for the link.
Kroger recently announced a shift to 90-day payment terms, effective August 1, and many manufacturers are unhappy. What does this mean for you? Here’s my advice:
Target began making the same “request” one year ago. Here is the issue: once the supplier caves-in to Target, or Kroger, then it’s only a matter of time until the manufacturer will be under pressure to do the same for most other accounts, and eventually, your business model will need to adjust to 90 days for almost every retailer nationwide. That’s not a good situation.
I am advising my clients to hang tough. I am requesting a face to face meeting with the powers-to-be, so that I can explain why this does not work for the client’s business-model, and the impact it will have on the brand’s ability to advertise, and to support the retailer’s promotions. In any case, without a personal face to face meeting with the true decision-makers, we will hang tough.
What do you think? Leave a comment below, and here’s a link to the original story from RetailWire.net.
One of the primary reasons for Walmart’s long-term survival, market leadership and success, and the reason it will continue for years, maybe decades to come, is that unlike Kmart, Sears, J.C. Penney, Toys “R” Us, etc., Walmart makes all the right pivots and adjustments to changing times and consumer purchasing cycles and trends.
Read the whole story from RetailWire here.
What do you think? Post in the comments.
Talk of a Kroger – Target merger had bubbled up over the weekend, creating some exciting discussion and speculation. But alas, news organization Reuters reported today there is no truth to the rumors, at least according to their source.
The excitement started when tech magazine Fast Company reported that the two companies were in possible merger talks, which sent shares of both companies up. However, now it looks like this may not be true.
Does a Kroger – Target merger even make sense?
This reported merger between Target and Kroger never made sense to me, as the two companies operate with very different approaches to their assortment and branding strategies. Therefore I am not surprised to hear these reports being denied.
You can read the Reuters article here.
In the midst of a seemingly darkening future as many well-known retailers continue to close their doors, there are a number of retailers who are actually expanding this year. Look for more Ulta, Target, Gap, Dick’s, Dollar General and Ross stores to open during 2018, which seems to buck the trend we’ve come to expect in retail.
Some growth despite bad news for others
Why are these retailers able to add locations as so many of their competitors shut their doors? Ulta, more than any retailer that I can think of, was the best at adapting to changing trends in consumer buying behavior, and for that reason, they are enjoying success.
In contrast, retailers such as Sears, Kmart, JC Penney and Toys R Us did not adjust well, and that’s why they are having problems.
Celebrity endorsements can be a big win for your brand, especially when “little known” celebrities take off and become big stars. It’s a tried and true formula that has brought much success to many different brands.
Just a few years ago, one of my clients wanted to secure some celebrity endorsements for their new product, OraWave. We did some research and lined up a few “little known” celebrities to endorse their product. Little did we know that many of these minor, at the time, celebrities would go on to become big stars.
Even Adweek, arguably the most influential publication in the advertising industry, has recognized the power of relevant celebrity endorsements. Click here to see some recent examples of successful partnerships.
Successful celebrity endorsements
Check out Rihanna, Katherine Heigl, Kate Walsh, Traci Bingham, James Denton and Tierra Mari holding their OraWave Pink Ribbon Twin Spin toothbrushes in the photo above. None were yet big stars when this photo was taken, but shortly thereafter they hit the big time and found fame. OraWave reaped the benefits of being associated with these up-and-coming celebrities and they increased their brand awareness dramatically.
There are many examples of successful celebrity endorsements: Neil Patrick Harris for Heineken Light, LeBron James for Nike and Sofia Vergara for Procter & Gamble for starters. Who would be your ideal celebrity to represent your brand?
Get started with your own celebrity endorsement
If you’ve got a product you think would benefit from a celebrity endorsement, and a budget for it, let’s talk. I have years of experience in developing celebrity brands and managing both talent and products to bring success and equity to new CPG brands.
Click here to send me an email about your brand and goals for celebrity endorsements. If I believe I can help, I will reach out to you and together we can implement a plan to help you increase your brand awareness with a well-suited celebrity endorsement.
Are consumers getting more comfortable with exchanging personal information for more individualized online shopping experiences? RetailWire, a leading online discussion forum for the retail industry, recently asked this consumer data question, and I, as a RetailWire BrainTrust member, gave it some thought.
Changes in consumer data collection
During my 40+ years in the retail industry, I’ve seen much evolution in consumers’ shopping experiences. One of the biggest changes has been the incredible impact made by the internet and online shopping. It’s become very easy to collect data on consumers through online searching and shopping. With this data, marketers can make informed decisions that benefit our brands and create personal experiences for our customers. But what do consumers think about the collection and use of consumer data?
Are consumers comfortable sharing personal data online?
I am confident that most self-actualized and stable-minded consumers have adapted to the brave new world of data sharing with retailers. I think resistance today is more two-fold:
- I’m in a hurry, and I just want to make this purchase quickly. And I don’t have time to be bothered with sharing my personal information. I’m buying groceries, not a new home or car.
- I don’t want to give you all of my personal data because I don’t want your junk mail. And I don’t want you selling out my personal data to other firms that will send me mail I do not want.
If retailers and their data partners can give assurance to consumers about how the data will be used, and not used, I think there will be less resistance. What do you think? Leave a comment below!
For more insights on this topic from other RetailWire BrainTrust members, be sure to check out the original post, “Are data sharing concerns still holding back true personalization?” If you want to stay on top of what’s going on in the retail world, and you’re not regularly reading RetailWire, you should be. Click here to sign up for their informative newsletter.
People always ask me what they need to know before they launch a new CPG brand in the retail space. Over the years I’ve learned a few lessons about what’s necessary for success in this space. Here are some of the basics every new CPG brands need to cover before launching into the retail marketplace.
Have funding in place
For a successful launch in the CPG marketplace, you’ll need to have funding in place and easily accessible to cover costs like:
- Retail fees and cost to do business with retailers.
- Basic marketing, promotion and advertising.
- Manufacturing, inventory, warehousing and distribution.
- Cash flow.
Avoid disasters with planning
Without strategy and solid planning, it’s easy to get off kilter. Here are some of the most common reasons for disaster for your CPG brand in the first year:
- Lack of adequate and proper funding.
- Presenting the retail market prematurely.
- Lack of business/marketing plan.
- Lack of marketing energy (funding/plans/execution) after product makes it to the shelves.
- Inability to ship on time or out of stocks.
- Entering unfavorable deals and terms with retailers.
- Pre-mature hiring of reps and brokers.
- Not having finished goods and live samples.
- Lack of completed sales presentations and proper marketing materials.
- Inexperience working with chain drug, mass, and supermarket retailers.
- Improperly managing reps and brokers and their activities.
Cover the marketing basics
Here’s what you need to have in place before hiring and deploying reps and brokers and going to market at retail:
- Finalized package design with exactly the right information and graphics.
- All display vehicles in place with live samples of open stock and individual samples and ready to ship.
- High and low-resolution images in place for all products, all sizes, and all displays.
- Complete PowerPoint Presentation that includes every retailer interest and discussion point.
- Completely finished goods ready to ship now.
- Plan of action (on paper and ready to explain) for ramping up demand for retail customers.
- Sales materials ready for use. (Sell sheets, pricing, complete specifications, images, etc.)
- Web site up and running – fully functional for consumers, retailers, and reps.
Complete “office” staffing
Before launching, it’s very important to have your office staff (or systems) in place, and ready to do business 24/7.
- Ready to work with brokers
- Customer service for retailers
- Customer service for consumers
- Warehouse, shipping, transportation, information systems, etc.
Make plans and preparation for your brokers
Make sure you give your brokers the proper tools so that they are effectively prepared to do their job.
- Broker territories completely planned and laid out. (Do NOT let it simply evolve broker by broker!)
- Broker contacts ready to use.
- POG/placement suggestions/deletions/POA with information and illustrations or photos.
- Complete broker selling kits ready to dispense for use! (Including all sales materials, samples, sell sheets, fact sheets, company data and instructions to do business, etc.)
- Any commercial, ad, or brand promotion needs to be ready to “show and tell.” Have at the ready, and easily accessible, any links, print advertising, viral, video, etc. (You might get only one chance to show your “energy” and this is of paramount interest to buyers.)
- Market research data with visuals, metrics and stats to build your case!
- Consumer research and testimonies (visual and ready to explain.)
- Category information data and visuals. Be able to build your case for category expansion.
- All “how to do business” written and printed details need to be clearly outlined for reps. (Terms, shipping points, shipping information, returns, retail ad budget parameters, and company contact information, commission’s administration, etc.)
Leverage CPG brand trade shows
Trade shows are a great way to get your product in front of retail buyers and executives. Sign up on time and be prepared for each show. Below are the big three, but there may be others that are appropriate for your specific product. For more details about the NACDS Total Store Expo, check out this blog post.
Plan and execute trade advertising
Be sure to have a plan and budget for important trade advertising:
- Chain Drug review
- Drug Store News
Navigating the CPG retail world is complex and intricate, and bringing a new product to market can be difficult, even for seasoned professionals. It’s important to look to an expert before you take the jump into the retail market. Here are 7 common CPG missteps I see people make that can sink their product before it even has a chance for success.
7 common CPG missteps
- Mismanagement of brokers. Failing to keep a highly experienced, razor-sharp eye on everything brokers do from the minute they receive samples is a common misstep. Also, it is often “fatal” to send a broker alone to show your product to a buyer without adequate preparation, detail, and without a skilled master broker or highly seasoned sales executive to represent the brand in a comprehensive way.
- Incomplete retail presentation. You’ve no doubt heard the expression, “you never get a second chance to make a first impression.” This is especially true in retail. An incomplete or disjointed presentation turns off buyers who will reject your product and move on to the next.
- Bad package design. While your product is very important, the package design is the first thing consumers and retail buyers will see. If it’s not optimized for a retail store shelf environment, easy consumer comprehension and appeal to the target audience, it won’t make it to the shelves, or stay long if it does.
- Wasting your first meeting. Showing up unprepared to a meeting with a retail buyer at a trade show or in his or her office is the best way to not get a second meeting.
- Not understanding the true costs. Getting products on retail shelves can be an expensive endeavor. It’s a big mistake to not have a realistic plan and budget before you start the process.
- Being pressed into an unfavorable deal. A bad deal is a bad deal, even if it’s from a “good” retailer or broker. Once you’ve entered into an agreement, it’s too late to negotiate better terms.
- Hitting the shelves without an action plan. Unfortunately, even the best products don’t really sell themselves, and getting them on retail shelves is just the first step. Without a plan to drive sufficient velocity and awareness, your product is likely to be delisted after just a few months.
Avoiding these 7 common CPG missteps can help smooth the path to retail success. I share lots of ideas and tips on my blog, but if you would like to work with me on a consulting basis, please contact me at firstname.lastname@example.org.
Making a great impression at the NACDS Total Store Expo is very important. Drawing on his years of real world experience attending this show, David Biernbaum has put together a list of 12 tips to help you make the most of your time at NACDS and form strong relationships to increase interest and placement of your brand.
- If your broker can be at a meeting with an account he or she has a relationship with, take him or her with you!
- Don’t ask buyers, “Where are you located and how many stores do you have?” This indicates you have not done your homework and don’t know the industry. You lose credibility at the very start and buyers will have no confidence in you. Do your homework or check with me to know and understand who you’ll be meeting at the show.
- Be prepared for short 10-minute meetings and don’t be late. Don’t waste time with small talk. Introduce yourself, make a brief elevator pitch about your company and get right to your presentation. Be sure to include some visuals to show your understanding about the product category and business model. Know your costs, SRP’s, and all the basics. Retailers hate when new suppliers are not prepared for a meaningful discussion.
- Carry samples, but don’t be clumsy with too many. Walk the room with a few samples (for show and tell) and bring a simple, user-friendly presentation. Discuss with me if you need suggestions.
- Take plenty of notes. Buyers appreciate it when you take what they say seriously. If they offer criticism or suggestions, DO NOT interrupt and become defensive! You can offer more information when they are not talking. Listen carefully and actively!
- Most buyers do NOT want samples with them at Meet the Market. Get their business cards and offer to send samples after the show. People don’t like to travel with too many things.
- Have a productive meeting and ask the buyer to visit your booth. Write down your booth number on the back of your business card! (Do this before the event!)
- Don’t waste time during the meeting looking up prices or searching for details. Have it all on a nice, professionally prepared summary you can refer to and leave behind.
- Sell your product, but be sure to also sell your company, team, capacity, capabilities and PLAN! (Sell your team! Buyers need to know it’s not just YOU! Buyers like to buy from companies not individuals.) Be cognizant not to say “I, me, my, etc.—say “We!”
- If you’re using a laptop, make sure you have plenty of battery power. There are no plugs in the middle of the floor.
- When your 10 minutes are over, be prepared to leave the table. Don’t hold up their next meeting and don’t be late to YOUR next meeting!
- Know the difference between wholesalers and retailers. Don’t talk to wholesalers about stores; they don’t have stores! Talk to them about their retail chain customers and know which ones they sell. If they sell independents, know they do not control the POG’s. In other words, know the business of the company you are talking to! Most will not do business with someone who doesn’t. It’s NOT their job to teach you!
“Driving consumer products to maximum success through increased market-share and continuous growth, while building value and equity for my clients’ brands, is my passion and expertise.” — David Biernbaum